XeroHost - Notice history

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VPS Panel (vps.xerohost.net) - Operational

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Notice history

Dec 2025

Critical Incident - Overheating in Miami, FL 5 - VPS
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    Incident Update: Miami 5 - VPS

    We would like to inform you that your service will not experience any interruption. All VPS instances hosted on the affected node have been successfully migrated to a new infrastructure. Thanks to this preventative measure, the continuity of your service is guaranteed, and no action is required on your part.

  • Identified
    Identified

    Dear Customers,

    We are informing you that your VPS service located in the Miami, FL 5 node is affected by an unforeseen failure in the rack cooling system.

    Due to hardware overheating , we have activated safety protocols to prevent permanent damage to components and data loss. You may experience intermittent service or your server may be temporarily offline while the temperature stabilizes.

    Specialized technicians are already on site working on emergency repairs. We deeply regret this inconvenience and appreciate your understanding.

Interrupción mayor - Miami 5 VPS
  • Resolved
    Resolved

    Si instaló una nueva unidad de refrigeración en el respectivo nodo solucionando los inconvenientes de temperatura.

    El nodo vuelve a estar totalmente operativo.

  • Identified
    Identified

    Nuestro equipo técnico reportó un sobrecalentamiento del procesador en nuestro nodo Miami 5 - VPS, la BIOS del servidor realizó un apagón de emergencia para proteger los componentes.

    El equipo técnico está activamente revisando los componentes y se espera una pronta resolución.

Nov 2025

Miami 1 and 2 Performance - Global IP Change
  • Completed
    November 27, 2025 at 6:19 PM
    Completed
    November 27, 2025 at 6:19 PM
    Maintenance has completed successfully.
  • In progress
    November 27, 2025 at 5:00 PM
    In progress
    November 27, 2025 at 5:00 PM
    Maintenance is now in progress
  • Planned
    November 27, 2025 at 5:00 PM
    Planned
    November 27, 2025 at 5:00 PM

    We are planning essential scheduled maintenance to change the global IP address (ASN) on our Miami 1 and 2 Performance infrastructure. A brief outage is expected.

Miami 4 to 6 Advanced - Global IP Change
  • Completed
    November 26, 2025 at 5:37 PM
    Completed
    November 26, 2025 at 5:37 PM
    Maintenance has completed successfully.
  • In progress
    November 26, 2025 at 5:00 PM
    In progress
    November 26, 2025 at 5:00 PM
    Maintenance is now in progress
  • Planned
    November 26, 2025 at 5:00 PM
    Planned
    November 26, 2025 at 5:00 PM

    We are planning essential scheduled maintenance to change the global IP address (ASN) on our Miami 4 to 6 Advanced infrastructure. A brief outage is expected.

Miami 1 to 3 Advanced - Global IP Change
  • Completed
    November 25, 2025 at 7:06 PM
    Completed
    November 25, 2025 at 7:06 PM
    Maintenance has completed successfully.
  • In progress
    November 25, 2025 at 5:00 PM
    In progress
    November 25, 2025 at 5:00 PM
    Maintenance is now in progress
  • Planned
    November 25, 2025 at 5:00 PM
    Planned
    November 25, 2025 at 5:00 PM

    We are planning essential scheduled maintenance to change the global IP address (ASN) on our Miami 1 to 3 Advanced infrastructure. A brief outage is expected.

Miami 7 VPS - Global IP Change
  • Completed
    November 24, 2025 at 6:37 PM
    Completed
    November 24, 2025 at 6:37 PM
    Maintenance has completed successfully.
  • In progress
    November 24, 2025 at 5:00 PM
    In progress
    November 24, 2025 at 5:00 PM
    Maintenance is now in progress
  • Planned
    November 24, 2025 at 5:00 PM
    Planned
    November 24, 2025 at 5:00 PM

    We are planning essential scheduled maintenance to change the global IP address (ASN) on our Miami 7 VPS infrastructure. A brief outage is expected.

Miami 5 VPS - Global IP Change
  • Completed
    November 23, 2025 at 5:18 PM
    Completed
    November 23, 2025 at 5:18 PM
    Maintenance has completed successfully.
  • In progress
    November 23, 2025 at 5:00 PM
    In progress
    November 23, 2025 at 5:00 PM
    Maintenance is now in progress
  • Planned
    November 23, 2025 at 5:00 PM
    Planned
    November 23, 2025 at 5:00 PM

    We are planning essential scheduled maintenance to change the global IP address (ASN) on our Miami 5 VPS infrastructure. A brief outage is expected.

Oct 2025

Complete Disassociation from NeoProtect
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We are informing you that we are carrying out the complete disassociation from NeoProtect.

    NeoProtect unexpectedly shut down all its enterprise services, forcing us to completely migrate our entire network . We are already in the middle of the migration process.

    State and Compensation

    • As soon as our ASN (Autonomous System) is implemented in our data center, all services will be back up .

    • All customers will be compensated for days lost due to these inconveniences.

    • This process aims to eliminate all traces of NeoProtect following the recent announcement of the discontinuation of its business services.

    We expect to be fully operational again today. We appreciate your patience while we ensure a more stable infrastructure.

Miami 4 - Advanced Dowtime
  • Resolved
    Resolved
    Miami, FL - 4 are back up. This incident was automatically resolved by Instatus monitoring.
  • Investigating
    Investigating

    Miami 4 - Advanced está experimentando una interrupción mayor, estamos investigando la causa con el técnico de guardia en nuestro centro de datos.

Global Issues Related to Targeted Attacks on Our Infrastructure (MIAMI)
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    Our network team has been investigating this issue since 2025-10-24 21:52:40 CEST . We will update as we receive more details.

    The issue occurs frequently, lasting about 60 seconds each time. Our team is working hard to find workarounds and resolve this issue as soon as possible. We greatly appreciate your understanding and patience in the meantime.

Oct 2025 to Dec 2025

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