XeroHost - Notice history

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Website (xerohost.net) - Operational

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Billing System (billing.xerohost.net) - Operational

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Game Panel (panel.xerohost.net) - Operational

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Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 98.64%

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VPS Panel (vps.xerohost.net) - Operational

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Nov 2025
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Notice history

Jan 2026

Critical Security Notice and Control Panel Update
  • Completed
    February 01, 2026 at 6:14 AMUTC
    Completed
    February 01, 2026 at 6:14 AMUTC
    Maintenance has completed successfully.
  • In progress
    January 23, 2026 at 3:42 AMUTC
    In progress
    January 23, 2026 at 3:42 AMUTC
    Maintenance is now in progress.
  • Planned
    January 23, 2026 at 3:30 AMUTC
    Planned
    January 23, 2026 at 3:30 AMUTC

    Dear Customer,

    We are informing you that we have begun a major maintenance window on our control panel, effective immediately. This intervention is mandatory to mitigate identified security vulnerabilities (including CVE-2025-68954 and CVE-2025-69197 ).

    Maintenance details:

    • Panel Status: Access to service management will be suspended for several hours to allow for patching and integrity testing.

    • Service Status: Your servers will not experience any interruptions . The operation of your services is guaranteed; only the administration interface will be affected.

    Our technical team is actively working to minimize wait times. We appreciate your patience during this necessary update to protect your information.

Scheduled Maintenance: Hardware Replacement
  • Completed
    January 16, 2026 at 8:05 PMUTC
    Completed
    January 16, 2026 at 8:05 PMUTC
    Maintenance has completed successfully.
  • In progress
    January 16, 2026 at 7:00 PMUTC
    In progress
    January 16, 2026 at 7:00 PMUTC
    Maintenance is now in progress
  • Planned
    January 16, 2026 at 7:00 PMUTC
    Planned
    January 16, 2026 at 7:00 PMUTC

    Preventive Maintenance Notice - Hardware (RAM) Replacement

    Dear Customer,

    We are informing you that a technical intervention has been scheduled for January 16th at 19:00 UTC . Following a diagnostic check of our monitoring systems, we have identified the need to replace a RAM memory module to prevent future failures and ensure service stability.

    Details of the intervention:

    • Nature: Physical replacement of hardware (RAM).

    • Date and time: January 16 - 19:00 UTC.

    • Expected downtime: Between 2 and 4 hours.

    During this maintenance window, services hosted on the affected node will experience a restart. We appreciate your understanding and patience while we perform these necessary infrastructure improvements.

    Sincerely,
    Infrastructure Department
    XeroHost™ to XeroGroup LLC Business

Dec 2025

Critical Incident - Overheating in Miami, FL 5 - VPS
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    Incident Update: Miami 5 - VPS

    We would like to inform you that your service will not experience any interruption. All VPS instances hosted on the affected node have been successfully migrated to a new infrastructure. Thanks to this preventative measure, the continuity of your service is guaranteed, and no action is required on your part.

  • Identified
    UTC
    Identified

    Dear Customers,

    We are informing you that your VPS service located in the Miami, FL 5 node is affected by an unforeseen failure in the rack cooling system.

    Due to hardware overheating , we have activated safety protocols to prevent permanent damage to components and data loss. You may experience intermittent service or your server may be temporarily offline while the temperature stabilizes.

    Specialized technicians are already on site working on emergency repairs. We deeply regret this inconvenience and appreciate your understanding.

Interrupción mayor - Miami 5 VPS
  • Resolved
    UTC
    Resolved

    Si instaló una nueva unidad de refrigeración en el respectivo nodo solucionando los inconvenientes de temperatura.

    El nodo vuelve a estar totalmente operativo.

  • Identified
    UTC
    Identified

    Nuestro equipo técnico reportó un sobrecalentamiento del procesador en nuestro nodo Miami 5 - VPS, la BIOS del servidor realizó un apagón de emergencia para proteger los componentes.

    El equipo técnico está activamente revisando los componentes y se espera una pronta resolución.

Nov 2025

Miami 1 and 2 Performance - Global IP Change
  • Completed
    November 27, 2025 at 6:19 PMUTC
    Completed
    November 27, 2025 at 6:19 PMUTC
    Maintenance has completed successfully.
  • In progress
    November 27, 2025 at 5:00 PMUTC
    In progress
    November 27, 2025 at 5:00 PMUTC
    Maintenance is now in progress
  • Planned
    November 27, 2025 at 5:00 PMUTC
    Planned
    November 27, 2025 at 5:00 PMUTC

    We are planning essential scheduled maintenance to change the global IP address (ASN) on our Miami 1 and 2 Performance infrastructure. A brief outage is expected.

Miami 4 to 6 Advanced - Global IP Change
  • Completed
    November 26, 2025 at 5:37 PMUTC
    Completed
    November 26, 2025 at 5:37 PMUTC
    Maintenance has completed successfully.
  • In progress
    November 26, 2025 at 5:00 PMUTC
    In progress
    November 26, 2025 at 5:00 PMUTC
    Maintenance is now in progress
  • Planned
    November 26, 2025 at 5:00 PMUTC
    Planned
    November 26, 2025 at 5:00 PMUTC

    We are planning essential scheduled maintenance to change the global IP address (ASN) on our Miami 4 to 6 Advanced infrastructure. A brief outage is expected.

Miami 1 to 3 Advanced - Global IP Change
  • Completed
    November 25, 2025 at 7:06 PMUTC
    Completed
    November 25, 2025 at 7:06 PMUTC
    Maintenance has completed successfully.
  • In progress
    November 25, 2025 at 5:00 PMUTC
    In progress
    November 25, 2025 at 5:00 PMUTC
    Maintenance is now in progress
  • Planned
    November 25, 2025 at 5:00 PMUTC
    Planned
    November 25, 2025 at 5:00 PMUTC

    We are planning essential scheduled maintenance to change the global IP address (ASN) on our Miami 1 to 3 Advanced infrastructure. A brief outage is expected.

Miami 7 VPS - Global IP Change
  • Completed
    November 24, 2025 at 6:37 PMUTC
    Completed
    November 24, 2025 at 6:37 PMUTC
    Maintenance has completed successfully.
  • In progress
    November 24, 2025 at 5:00 PMUTC
    In progress
    November 24, 2025 at 5:00 PMUTC
    Maintenance is now in progress
  • Planned
    November 24, 2025 at 5:00 PMUTC
    Planned
    November 24, 2025 at 5:00 PMUTC

    We are planning essential scheduled maintenance to change the global IP address (ASN) on our Miami 7 VPS infrastructure. A brief outage is expected.

Miami 5 VPS - Global IP Change
  • Completed
    November 23, 2025 at 5:18 PMUTC
    Completed
    November 23, 2025 at 5:18 PMUTC
    Maintenance has completed successfully.
  • In progress
    November 23, 2025 at 5:00 PMUTC
    In progress
    November 23, 2025 at 5:00 PMUTC
    Maintenance is now in progress
  • Planned
    November 23, 2025 at 5:00 PMUTC
    Planned
    November 23, 2025 at 5:00 PMUTC

    We are planning essential scheduled maintenance to change the global IP address (ASN) on our Miami 5 VPS infrastructure. A brief outage is expected.

Nov 2025 to Jan 2026

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